I have been in contact with this person (below) concerning netframe update installation .She required information .I sent it to her .  I followed her instructions and she has disappeared off the face of the map . Would you please assign to me an individual who can correct the problem . All the information is below . I await with limited patience fror yourresponse.

David t

Dear Amy:

Here is the information you require . Please note I am sending it for the_ third time_ . It keeps on coming back .
Would you please solve this problem as I am at the end of my rope at this point .
I await your response with my patience being at the limit .

David

Amy LiAmy Li (MS) wrote:
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> Dear David,
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> My name is Amy. I have taken ownership of this Service Request: SRX1115616371 as Jackson Hu is temporarily out of office. I am sorry for any inconvenience this may cause. For your convenience, you may directly send emails to my account: v-30amyl@mssupport.microsoft.com with the case ID. I will continue to work with you on this service request.
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> After reviewing the case log, I understand that updates related to .NET Framework failed to install.
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> Before troubleshooting, I would like to explain that I can provide the appropriate solution with the detail information. To ensure that the issue will be resolved in the most efficient way, please help me to collect some information. Your efforts are highly appreciated. For your convenience, I list the steps below:
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> How to capture a Screenshot:
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> 1. When the error appears, please press the Print Screen key (PrtScn) on your keyboard.
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> 2. Click Start, click Run, type MSPAINT, and click OK.
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> 3. In Paint, click Paste under the Edit Menu, click Save under the File menu, type a file name for the snap shot, choose JPEG as "Save as type", click "Desktop" on the left pane, and click Save.
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> 4. Please find the screenshot on the Desktop and send it as an attachment to: v-30amyl@mssupport.microsoft.com
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> How to collect the Windows Update log file
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> Note: Since there are two Windows Update log files with similar names, please be aware that I am requesting the "WindowsUpdate.log" file without a space in the middle of the name.
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> 1. Click on Start, Run and type "WindowsUpdate.log" (without the quotes)
> 2. Click on the OK button. We will see a file named "WindowsUpdate.log"
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> 3. Now click on the "File" menu and then click on the "Save As" and select "Desktop" in the "Save in" option on the top of the window.
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> 4. Click on the Save button. The file will be saved to your Desktop. Please send the file as an attachment in an email to v-30amyl@mssupport.microsoft.com
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> Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. Once clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.
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> Once I obtain the information, I will perform further research and get back to you as soon as possible. Thank you for your time and cooperation.
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> I look forward to hearing from you.
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> Best Regards,
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> Amy Li